With the Bensaude Hotels Collection, the safety and well-being of our guests and staff are our first priorities. We take care of every detail so that you can enjoy your holidays in safety and tranquility, with our customary Azorean hospitality.
We strictly comply with the requirements defined by Tourism of Portugal, according to the guidelines of the Directorate-General for Health
Our staff has received training on precautions and procedures for preventing and controlling infection regarding the COVID-19 outbreak. All of our hotels have a specialized prevention and response team to deal with a suspected or confirmed case.
We have disinfectant gel dispensers in different areas of our hotels, and our staff is properly equipped with individual protection.
Cleanliness and Disinfection
We have raised the bar in our strict cleaning protocols, increasing the frequency of disinfection in all spaces and establishing a permanent cleaning process, with the support and training of Ecolab, the global leader in hygiene, disinfection and infection prevention products. See Ecolab
Social Distancing Management
Our hotels have specific signage to help you maintain the recommended safety distances. The common areas, including restaurants and bars, are now organized to safeguard social distancing.
In order to welcome you with our typical Azorean hospitality, despite the distance, we have created an APP that allows you to check in or access restaurant menus. We also have a chat feature, through which you can contact us at any time and make your room service requests.